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legal and policies
REFUND POLICY
At KDYS Lab LLC, we stand behind the quality of our digital marketing services and want every client experience to be a positive one. This page outlines our refund guidelines so you always know where you stand.
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Our Commitment
Eligibility for a Refund
How to Request a Refund
Non-Refundable Situations
Questions
Our Commitment
We make every effort to ensure that the digital marketing services we provide meet your expectations and deliver real value. If something falls short, we encourage you to reach out to us first — most concerns can be resolved quickly through direct communication.
Eligibility for a Refund
A refund may be considered under the following circumstances:
You were charged incorrectly or a duplicate payment was processed.
The digital marketing service you paid for was not delivered as described.
A technical error on our end resulted in an incomplete or failed transaction.
Important: Refund requests must be submitted within 7 days of the original transaction. Requests made after this window will be reviewed on a case-by-case basis, but we cannot guarantee eligibility.
How to Request a Refund
To initiate a refund request, please contact our billing team directly at [email protected] with the subject line "Refund Request."
Please include:
Your full name
Transaction date
A brief description of the issue
We will review your request and respond within 2–3 business days.
Questions
If you have any questions about this policy or your specific situation, don't hesitate to get in touch. We're here to help.
Support Hours
Monday–Friday
Responses within 24–48 business hours
Non-Refundable Situations
Refunds will not be issued in the following cases:
The digital marketing service was fully delivered and utilized.
The request is made after the 7-day window without a valid reason.
The issue arose due to incomplete or inaccurate information provided by the client.